Password: This is your Vonage SIP Password (not your account password!)Ĭlick on OK to complete the SIP account setup. SIP ID/User ID: This is your Vonage SIP/Authorization IDĭomain: This is your Vonage Registrar informationĪuthorization User: This is your Vonage SIP/Authorization ID Now open the Voicent Sofware, proceed to Setup > Options > SIP > Add.įill in the information based on the data you gathered from Step 1:ĭisplay Name: The name you want to display in the account Or you can contact Vonage for your SIP password. It is listed under the soft phone feature page. You can find your SIP password after you log into your VoIP account. If you enter your account password instead of SIP password, you will most likely receive an error message like “Failed to start…”. Please Note the SIP password is NOT your regular Vonage account password. All you need to do is to get X Lite working on your computer with Vonage service. Mentioning call center software may confuse them. Once X Lite is work, you can simply use the same information in Voicent program. Please note there is no need to mention Voicent software when contacting Vonage support. ![]() View up to 3 months of data at a time with the ability to go back 18 months. Specify a date and time period to display. Detailed reporting is also available to let you track, measure, and compare performance. Vonage support should be able to help you set up X Lite on your computer. Updated: 12:44 PM The Call Queues Report displays a consolidated view of all call activity in your queue. It is basically a program that allows you to make phone calls from your computer using Vonage service. X Lite is a popular free softphone that you can use with Vonage. If you are not sure about how to obtain your SIP info from your Vonage account, please check the instructions about how to setup Vonage with X Lite. If you do not have a Vonage business account you can create one here.Īfter logging into to your account, obtain the following information: If you have a Vonage business account, you can log in here. Please contact Vonage for your calling plans. Please be aware that all unlimited calling plans are for residential account with usage limit. If your call volume is high, you may need to get a Vonage business plan. Please contact Vonage for a soft phone service if you don’t already have one. You must have Vonage soft phone service instead of their standard hard phone service. It does not need a Vonage router/ATA box to make calls. Voicent software works with Vonage VoIP soft phone directly.
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